Privacy Policy

Welcome to db99. This Privacy Policy outlines how db99 ("we", "us", or "our") collects, processes, stores, and protects the personal information of users ("you" or "your") who access or use our online entertainment platform available at https://db99.bio. By registering an account, accessing our platform, or using any of our services, you confirm that you have read and understood the terms described in this Privacy Policy.

db99 is committed to protecting the privacy and security of all players across Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that your personal data is sensitive, and we handle it with the highest degree of care, integrity, and transparency in accordance with internationally recognised data protection standards.

This Privacy Policy applies to all services offered by db99, including live casino games, cricket betting, slots, crash games, and any other features accessible through our platform. Please review this document carefully. If you have any concerns about how your data is handled, you may contact us at any time via our official support email.

Information We Collect

We collect different categories of information depending on the nature of your interaction with db99. The categories below explain in detail what is collected, why it is collected, and through which means it is gathered.

Personal Identification Information

When you register an account or contact our support team, we may collect the following personal details:

• Full name and date of birth (for age verification — players must be 21 or older)
• Email address and mobile phone number
• Residential address, city, and country (e.g., Dhaka, Bangladesh)
• Username and encrypted account password
• Copies of identity documents where required for KYC verification

Technical and Usage Data

When you access our platform, certain technical information is automatically collected to help us maintain service quality, prevent fraud, and improve your overall experience:

• IP address, device type, and operating system
• Browser type and version, screen resolution
• Pages visited, session duration, and click patterns on db99
• Game activity logs, bet history, and transaction records

How We Use Your Information

db99 uses the personal data we collect for specific, legitimate purposes. We do not use your data in any way that is incompatible with the purposes described below:

• To create, verify, and manage your db99 account securely
• To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels
• To enforce responsible gaming policies, including age verification (21+) and self-exclusion
• To send you account notifications, transaction confirmations, and platform updates
• To detect and prevent fraudulent activity, money laundering, and unauthorised access
• To improve platform performance, personalise game recommendations, and conduct analytics

We may also use aggregate, anonymised data for internal reporting, market research, and product development. This anonymised data does not identify any individual user and is never sold to external parties.

Sharing Your Information

db99 does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited and necessary circumstances:

• With trusted payment processors (such as bKash, Nagad, Rocket, Upay) solely to complete your financial transactions
• With game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) who power our casino and crash games, strictly for game delivery purposes
• With fraud prevention, KYC, and identity verification partners as required to maintain platform security
• If required to do so by applicable law, court order, or regulatory directive from a competent authority

Any third-party service providers who receive your data are contractually obligated to handle it with the same level of care and confidentiality as db99. They are prohibited from using your data for their own marketing or commercial purposes.

Payment Data & Financial Privacy

When you make a deposit or request a withdrawal through db99, your payment information is handled through our certified payment partners. db99 does not store your full bKash, Nagad, Rocket, or Upay account credentials on our servers. All financial transactions are conducted through encrypted, secure channels to protect your funds and account details at all times.

Transaction logs, including deposit amounts, withdrawal requests, and game bet records, are retained for a reasonable period as required for financial auditing, fraud detection, and regulatory compliance purposes. These records are accessible only to authorised personnel within db99.

Cookies & Tracking Technologies

db99 uses cookies and similar tracking technologies to improve your browsing experience, maintain your login session, and deliver relevant content. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly (e.g., session management, security tokens)
• Analytical cookies: used to understand how users navigate db99 so we can improve page performance and content
• Preference cookies: used to remember your language settings and game preferences across sessions

Most browsers allow you to control or disable cookies through your browser settings. However, disabling essential cookies may limit your ability to use certain features of db99 fully. We do not use cookies to collect sensitive financial or identity data beyond what is strictly necessary for platform operation.

Data Security

db99 employs industry-standard SSL encryption across all pages and data transmission channels. Your personal and financial data is encrypted in transit and at rest, so that unauthorised parties cannot intercept or access it. Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.

Access to user data within db99 is strictly role-based. Only authorised personnel who require access for their specific job function can view personal data, and all such access is logged and audited. Despite our rigorous efforts, no online platform can guarantee absolute security. We encourage users to maintain strong passwords, enable any available two-factor security measures, and notify us immediately if they suspect any unauthorised access to their db99 account.

Data Retention

db99 retains your personal data for as long as your account remains active or as necessary to deliver our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required for these purposes, we securely delete or anonymise it in accordance with our internal data lifecycle policies.

If you choose to close your db99 account, we will process your deletion request within a reasonable timeframe. Certain data may be retained for longer periods where we are required to do so by applicable financial regulations or anti-money laundering rules. In all such cases, retained data is stored securely and accessed only when legally required.

Your Rights Over Your Data

As a db99 user, you have specific rights regarding the personal information we hold about you. We are committed to honouring these rights promptly and transparently:

• Right to Access: you may request a copy of the personal data we hold about you at any time
• Right to Rectification: you may ask us to correct any inaccurate or incomplete personal information
• Right to Erasure: subject to our legal retention obligations, you may request that we delete your personal data
• Right to Object: you may object to certain types of data processing, including direct marketing communications
• Right to Data Portability: you may request that we provide your data in a structured, machine-readable format

To exercise any of these rights, please contact our support team via the email address provided in this Privacy Policy. We will respond to all valid requests within a reasonable period. We may need to verify your identity before processing your request to prevent unauthorised access to your account data.

Third-Party Services & Links

Our platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver casino content. These providers operate under their own privacy and data-handling policies, which are independent of db99. We recommend reviewing the privacy policies of any third-party providers whose services you use in connection with db99.

db99 is not responsible for the privacy practices or content of any third-party websites or services. Any links that appear on db99 pointing to external resources are provided solely for informational purposes, and your use of such external services is entirely at your own discretion and risk.

Age Restriction & Child Protection

db99 is strictly an adult entertainment platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data relating to anyone under the age of 21. During the registration process, all users are required to confirm their age, and where required, to provide documentation to verify that they meet this minimum age requirement.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our systems. Parents or guardians who believe that their child may have provided personal data to db99 without consent are encouraged to contact us promptly so that we can investigate and take appropriate action.

Changes to This Privacy Policy

db99 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of db99 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with any revision to this Privacy Policy, you should discontinue using db99 and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way db99 handles your personal data, please do not hesitate to contact our dedicated support team. We are available around the clock to assist players across Bangladesh.

Email: [email protected] — our support team typically responds within 24 hours Bangladesh Standard Time (BST, UTC+6).