Terms & Conditions
Please read these terms carefully before using db99. By accessing our platform, you agree to be bound by the rules and guidelines set out below.
Welcome to db99, Bangladesh's trusted online entertainment destination offering live casino games, cricket betting, slots, and crash games. These Terms and Conditions constitute a legally binding agreement between you ("the Player") and db99 ("the Platform"). By registering an account, making a deposit, or using any part of the db99 service, you acknowledge that you have read, understood, and agreed to comply with all provisions stated herein.
db99 reserves the right to modify these Terms and Conditions at any time. Updates will be reflected on this page with a revised date. Continued use of the platform following any changes constitutes your acceptance of the updated terms. If you do not agree with any part of these terms, you must discontinue use of the platform immediately.
Account Rules
One account per player. Accurate details required at registration.
Secure Platform
SSL encryption protects all transactions and personal data on db99.
Fair Play
All games use certified RNG technology for unbiased, transparent outcomes.
Bonus Policy
Bonuses are subject to wagering requirements. Terms apply per promotion.
Payments
Deposits and withdrawals via bKash, Nagad, Rocket, Upay, and major cards.
Age Restriction
db99 is strictly for players aged 21 and above. No exceptions.
1. Eligibility and Account Registration
To register and use db99, you must meet the following eligibility criteria without exception. Players who do not satisfy these requirements may have their accounts suspended or permanently closed without prior notice.
- You must be at least 21 years of age. db99 operates a strict 21+ only policy and may request proof of age at any time.
- You must register only one account per person. Duplicate accounts are strictly prohibited and will be closed upon detection.
- You must provide accurate, complete, and up-to-date personal information during registration. False or misleading information will result in account termination.
- You must not be located in a jurisdiction where online gambling is illegal. It is your sole responsibility to ensure compliance with local laws.
db99 may require players to complete a Know Your Customer (KYC) verification process before processing withdrawals or during routine account reviews. This process may include submission of a government-issued photo ID, proof of address, and proof of payment method ownership.
2. Account Security and Conduct
You are solely responsible for maintaining the confidentiality of your account credentials. db99 will never ask for your password via email, chat, or phone. The following conduct is strictly prohibited on the db99 platform:
- Using automated tools, bots, scripts, or software to gain an unfair advantage in any game or betting market.
- Engaging in collusion, match-fixing, or any form of fraudulent activity designed to manipulate game outcomes.
- Sharing your account credentials with any third party or allowing another person to access or operate your account.
- Abusing promotional offers, including creating multiple accounts to claim bonuses more than once, or exploiting technical errors in your favour.
db99 reserves the right to investigate suspicious activity and, where warranted, to suspend accounts, void winnings, and recover funds. Any attempt to defraud the platform or its users will be reported to relevant authorities.
3. Deposits, Withdrawals, and Payment Methods
db99 supports a range of payment methods trusted by Bangladeshi players. All financial transactions are processed securely. Please review the following rules governing deposits and withdrawals:
- Accepted deposit methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Minimum deposit amounts may apply and vary by method.
- Withdrawals must be made to the same payment method used for the original deposit, subject to KYC verification being complete and any applicable bonus wagering requirements being met.
- db99 does not accept third-party payments. Deposits must come from an account or payment method registered in the player's own name.
- Withdrawal requests are typically processed within 24–72 hours (Bangladesh Standard Time, UTC+6), subject to verification. db99 is not liable for delays caused by third-party payment processors.
db99 implements anti-money laundering (AML) checks and may request documentary evidence of the source of funds where required. Any funds identified as relating to fraudulent or illegal activity will be frozen and reported to appropriate authorities.
4. Bonuses, Promotions, and Wagering Requirements
db99 periodically offers welcome bonuses, reload bonuses, free spins, and other promotional incentives to eligible players. All bonuses are subject to the following general conditions unless otherwise stated in the specific promotion's terms:
- Bonuses must be wagered a specified number of times (rollover) before any associated winnings can be withdrawn. The applicable wagering requirement will be stated clearly in each promotion's detail page.
- Bonuses are non-transferable and may not be exchanged for cash without first satisfying the stated wagering requirements.
- db99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, including in cases where it suspects promotional abuse.
- Players found to have abused the bonus system — including but not limited to using multiple accounts, exploiting loopholes, or placing low-risk bets to fulfil rollover with minimal risk — may have their bonuses voided and winnings forfeited.
Seasonal promotions tied to events like Pohela Boishakh, Eid, IPL, BPL, or T20 World Cup tournaments are governed by specific terms published at the time of the promotion. Players should review those terms individually.
5. Fair Play and Game Rules
db99 is committed to providing a fair, transparent, and enjoyable gaming environment. All games available on the platform — including live casino titles, cricket betting markets, slots, and crash games — operate under the following principles:
- All random outcomes (slots, crash games, virtual sports) are determined by certified Random Number Generator (RNG) systems. Results cannot be influenced by the Platform or any individual player.
- Live dealer games are broadcast in real-time by licensed game studios including Evolution Gaming, Pragmatic Play Live, and Ezugi. The rules of each live game are governed by the respective studio and are available within the game interface.
- Cricket betting markets are settled according to official match results from recognised governing bodies (ICC, BCB). db99 follows standard industry rules for voiding bets in cases of match abandonment, delayed play, or DLS method application.
- In the event of a technical malfunction or system error that affects the outcome of a game or bet, db99 reserves the right to void the affected transactions and return stakes to the players involved.
Players are responsible for understanding the rules of each game before placing wagers. Game-specific rules, paytables, and RTP information are accessible within each game's help or information section.
6. Responsible Gaming
db99 takes responsible gaming seriously and is committed to supporting players who may be experiencing difficulties related to gambling. We encourage all players to gamble within their means and for entertainment purposes only. The following responsible gaming tools are available on request:
- Deposit limits — set daily, weekly, or monthly caps on the amount you can add to your account.
- Self-exclusion — temporarily or permanently restrict your access to the db99 platform if you feel gambling is becoming a problem.
- Time-out breaks — take a short break from the platform of 24 hours, 7 days, or 30 days to reassess your gaming habits.
7. Intellectual Property
All content on the db99 platform — including but not limited to text, graphics, logos, button icons, images, game interfaces, software, and the compilation thereof — is the exclusive property of db99 or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the db99 platform for commercial purposes without express written permission from db99. Unauthorised use of platform content may give rise to a claim for damages.
8. Limitation of Liability
db99 provides the platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, db99 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. db99 does not warrant that the platform will be uninterrupted, error-free, or completely secure at all times.
In no event shall db99 be liable to any player or third party for any indirect, incidental, special, consequential, or punitive damages arising from use of the platform, including loss of profits, loss of data, or interruption of service. db99's maximum aggregate liability to any player in connection with these terms shall not exceed the total deposits made by that player in the 30 days preceding the claim.
9. Amendments to These Terms
db99 reserves the right to amend, update, or replace any part of these Terms and Conditions at its sole discretion. All changes will be posted on this page and, where material, communicated to registered players via the email address on their account.
The date at the top of this page reflects when these terms were last reviewed. We recommend that players check this page periodically to stay informed of any updates. Your continued use of db99 following the posting of changes constitutes acceptance of the revised terms.
10. Contact and Support
If you have any questions, concerns, or disputes relating to these Terms and Conditions, our support team is available around the clock. You may reach us at any time via our support email. Our team responds to queries within Bangladesh Standard Time (BST, UTC+6) business hours and aims to resolve all issues within 48 hours of initial contact.
Important Notice: These Terms & Conditions are written in English for players accessing db99 from Bangladesh. By using this platform you confirm you are 21 years of age or older, you understand these terms in full, and you accept all responsibilities described herein. For any queries, please contact [email protected].
Ready to Explore db99?
Now that you've reviewed our Terms & Conditions, dive into the best live casino games, cricket betting, and slots Bangladesh has to offer. Play responsibly and enjoy the experience.