Responsible Gaming at db99

We believe that gaming should always be fun, safe, and within your control. Here is everything you need to play responsibly at db99.

Gaming Responsibly on db99

Our platform is built around fair play, player safety, and a commitment to responsible gaming practices.

At db99, we are committed to offering a safe, fair, and entertaining experience for every player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. Gaming is meant to be a form of leisure, and we work hard to keep it that way for all our users.

Responsible gaming means making informed decisions about how much time and money you spend on gambling. It means understanding that the outcome of games is determined by certified random number generators, and that there is never any guarantee of winning. At db99, we want you to enjoy the experience — and walk away when you choose to, not when you have to.

We provide a range of practical tools that put you in control of your gaming activity at all times. These tools are available to every registered user and can be activated instantly through our support team. If gaming ever stops feeling like fun, these features are here to help you take a step back.

Our Responsible Gaming Tools

Practical controls to keep your gaming experience healthy and enjoyable.

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Age Restriction (21+)

db99 is strictly for players aged 21 and above. We do not permit underage users to register or access any games. If we suspect a player is under 21, we will suspend that account pending verification. This is non-negotiable.

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Deposit Limits

You can set daily, weekly, or monthly deposit limits on your db99 account to ensure you only wager what you can afford to lose. Limits take effect immediately and can be decreased at any time. Increasing a limit requires a mandatory 24-hour cooling-off period before taking effect.

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Time-Out Feature

Need a short break? The time-out feature lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Existing withdrawals already in process are not affected.

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Self-Exclusion

If you feel that gambling is negatively affecting your life, you can request a self-exclusion period of 6 months, 1 year, or permanent exclusion. During self-exclusion, your account will be fully locked and you will not receive any promotional communications from db99.

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Account Verification & Security

We require identity verification (KYC) to protect players from fraud and to confirm age eligibility. Your personal data is encrypted using SSL technology and stored securely. We never share your information with third parties for marketing purposes.

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Reality Checks

Our system can send you periodic session reminders that show how long you have been playing and how much you have spent. These reality checks help you stay aware of your activity and make more deliberate choices about when to continue or stop.

Warning Signs of Problem Gambling

If any of the following apply to you or someone you know, it may be time to seek help or use our self-exclusion tools.

  • Spending more money on gambling than you originally planned
  • Borrowing money or selling possessions to fund gambling
  • Feeling restless, irritable, or anxious when not gambling
  • Chasing losses by continuing to bet in an attempt to win back money
  • Hiding gambling habits from family or friends
  • Gambling interfering with work, studies, or personal relationships
  • Using gambling as a way to escape stress, anxiety, or personal problems

How to Get Help

If you feel that your gambling habits are becoming a problem, please reach out to us immediately. Our support team is available around the clock to help you activate any of the responsible gaming tools described on this page — including deposit limits, time-outs, and self-exclusion.

You can contact our support team by email at any time. We respond promptly, typically within a few hours. All responsible gaming requests are treated with the highest level of privacy and care.

Support Email: [email protected]
🔞 21+ Only

Our Commitment to Safe Play

db99 is committed to being a platform where entertainment and responsibility go hand in hand. We take our duty of care seriously. Every feature on our platform — from game design to payment flows — is built with player wellbeing as a central consideration, not an afterthought.

We will never knowingly allow a self-excluded player to open a new account. We will never send promotional materials to users who have set active self-exclusion or time-out restrictions. Our team monitors activity patterns to identify signs of distress and proactively reaches out to players when we are concerned.

Gambling should always be a choice — never a compulsion. If at any point you feel you need to talk to someone outside of db99, we encourage you to reach out to a qualified mental health professional or a local helpline. Your wellbeing always comes before your next wager.

Responsible Gaming FAQs

Answers to common questions about staying in control while playing on db99.

You can request a deposit limit by contacting our support team at [email protected]. Specify whether you want a daily, weekly, or monthly limit and the amount in BDT. Limits take effect immediately and any reduction is applied right away. To increase a limit, a mandatory 24-hour waiting period applies.
Self-exclusion is a voluntary process that allows you to block access to your db99 account for a set period — 6 months, 1 year, or permanently. To activate it, email our support team with your request. Once activated, your account will be locked and you will not receive any promotional emails or offers from db99 during that period.
Yes. The time-out feature lets you pause your account for a shorter period — 24 hours, 7 days, or 30 days. During this time, you cannot log in or place bets. At the end of the time-out period, your account automatically becomes accessible again. Contact support to activate a time-out.
Yes. db99 uses SSL encryption to protect all player data and transactions. Our games use certified RNG (Random Number Generator) systems to ensure fair outcomes. We are committed to transparent operations and fair play for all players across Bangladesh.
Contact our support team immediately at [email protected]. We will temporarily lock your account while the matter is investigated. We recommend always keeping your login credentials private and logging out of your account when your device is not in use, especially if minors are present in your household.

Play Safely on db99

Responsible gaming is the foundation of everything we do. When you are ready, explore our games — and remember, only play what you can afford.

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